FAQs

We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom-make your item. Shipping times vary based on the ship method you select at Checkout.

We're experiencing high order volume, so orders may take longer than usual to process.

We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.

Everyday Use

When applying lotions or perfume, make sure it is fully absorbed into your skin and clothing before putting on your jewelry as the chemicals typically found in these products may cause them to oxidize and/or tarnish. Always remember to remove your jewelry before swimming, exercising, bathing or going to bed. After each use, gently wipe your jewelry with a soft cloth and store it in a box to keep the finish looking its best.


Additional Cleaning

Clean with warm water and mild soap, then pat dry with a soft cloth. Always refrain from using abrasive materials such as paper towels or rigid fabrics when cleaning or drying your jewelry as these products may scratch the surface of the piece. We do not suggest using jewelry cleaner as the solution may remove the clear coat protective se