Return Policy
If you received your online order and aren't completely in love with it, you are welcome to return it within 30 days of the delivery date for a refund (less shipping charges) or exchange. The merchandise must be unworn and cannot be damaged in any way. We will send you an email as soon as your return has been received and is processed. Please provide your full name, mailing address, email, order number and instructions / reason for return. For any additional questions, please email us at customerservice@lucadanni.com
Return Instructions
Luca + Danni does not provide pre-paid shipping labels for returns but we recommend using a trackable and/ or insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Luca + Danni Returns
838 Dyer Avenue
Cranston, RI 02920
*Exchanges for orders are free of charge unless your exchange meets the following criteria in which case it will be subject to a $5 restocking/rewrapping fee:
- You are exchanging a custom item for a different size or bangle finish (custom charm finishes cannot be exchanged). This includes photo jewelry or the personalized letter bead
- You are exchanging an item from our sale page
- Your order was placed over 30 days ago
- Final sale items are not eligible for returns/exchanges
Since our products are hand-wrapped and handcrafted, it takes a real person time and care to re-wrap your piece to the correct size or finish. We appreciate your understanding and support ❤️
